Refund Policy
How refunds, cancellations and payment processing work for Vigest subscriptions. This page is part of our Terms of Service.Last updated · · v2026-10-19.2
Refund policy
You can request a full refund of any payment within 14 days of its payment date, for any reason and regardless of usage. Requests made in Settings → Request refund are submitted to Paddle without a separate review. For payments older than 14 days, service issues or duplicate charges, contact contact@vigest.io.
The 14-day refund period applies separately to the first payment and to each monthly renewal. Where applicable law grants a longer period or more favorable rights, those rights prevail.
Requesting and receiving a refund
In Settings → Request refund, check the current subscription payment and select your reason. The request includes stopping renewals for that subscription. Track Paddle approval and the processing outcome in Vigest. Submission does not mean a refund has completed.
An approved full refund ends the associated subscription and access funded by that payment. Renewal cancellation remains if the refund is declined. Where possible, funds return to the original payment method. Approval and settlement timing depend on the applicable process and payment method; mandatory deadlines take precedence.
Contact us about earlier or ended payments missing from the list, duplicate charges, service defects or statutory rights. Absence from the self-service list does not remove refund rights. Include your sign-in email, payment date, transaction reference and reason, but never card numbers or CVCs.
Cancellation and failed renewals
Use Settings → Cancel subscription to stop future renewals and check the result. Already-paid access continues until its end date. Cancellation alone does not refund previous payments.
A failed renewal preserves the already-paid period. Free limits apply after it ends. A later successful payment tops up the relevant Pro period, accounting for Free usage and pending reservations within that period. Canceling a past-due subscription may end the subscription immediately; already-funded access is handled separately.
Payments and Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle processes payments, calculates and collects applicable taxes, issues invoices and receipts, and handles payment-related customer service inquiries and returns (refunds).
You purchase subscriptions from Paddle, and the Paddle Buyer Terms apply at checkout. PROLIKE provides the Vigest service, and these Terms govern its use.