Vigest is a video analysis service operated by PROLIKE (프로라이크).

Vigest support: contact@vigest.io

Include the request type in your subject line. Do not send passwords, sign-in verification codes, card numbers, or other sensitive credentials.

• PROLIKE (프로라이크)
• Representative: Wonje Jang
• Business Reg. No. 376-01-03634
• 14-18 Doyeong-ro 7-gil, Yeongdeungpo-gu, Seoul 07373, Republic of Korea
• contact@vigest.io

Reply addresses, messages, and attachments for general inquiries are retained for one year after the inquiry is resolved, then removed through retention cleanup. Payment, refund, consumer complaint, and dispute records are classified separately and retained for the period required by applicable law. Where a separate retention basis remains, such as an ongoing dispute, only the necessary records are retained until that basis ends.

• Privacy Policy

• The video URL and affected Vigest page
• When the issue occurred, including time zone, and the error displayed
• Your browser, device, and steps to reproduce
• For credits, identify the reservation, deduction, or return requiring review. Include your sign-in email if account verification is needed.

Request refunds for the current payment in Settings. For payments missing from the list, duplicate charges, defects or statutory rights, email contact@vigest.io with your sign-in email, payment date, transaction reference and reason. Never send card numbers or CVCs.

• Refund policy

Identify the relevant account and the requested action, such as access, correction, deletion, or restriction. You can also request account deletion in Settings. We request only the minimum information needed to verify identity; do not send identity documents unless requested.

• Privacy Policy

• The rights holder’s or authorized representative’s name and reply contact
• A URL or description identifying the original work or video
• The relevant Vigest page and specific material or segment at issue
• The action requested and evidence of ownership or authority to act
• Why you believe the use is not authorized by the rights holder or law, and confirmation that the information submitted is accurate

We review reports and may request additional information. During review, we may temporarily hide relevant results or restrict analysis. We take appropriate action on substantiated issues and communicate the outcome where possible.

To appeal, identify the page and previous report and provide evidence of authorization or error. An appeal does not automatically restore a result; we review it under applicable law and the available evidence.

Partnership, business, and general inquiries may be submitted to the same email address. Include the purpose of your request, the response you need, and your reply address.